Any item(s) purchased directly through our online store may be returned for a complete refund within 30 days of receiving the order. ***Item(s) purchased from 2nd party retailers are unfortunately not eligible for refunds, and instead fall under the specific refund policy for the store where the item(s) were purchased originally.
To be eligible for a return your item(s) must be in the same condition that you received them, and still in their original packaging.
For health concerns Buck Naked eCigs cannot accept returns for refunds of any opened, partially opened, or used item(s) of any kind.
If any item(s) are returned for a refund, and are found to be opened or used in any way
, no refund will be processed, and the item(s) in question will not be able to be returned to you as the customer.
Upon receiving your item(s) to return at our facility, we will inspect them to verify they are indeed unopened and unused, and notify you of the status of your refund immediately.
If your item(s) qualify for return and a refund, we will refund the cost of the item(s) in their entirety to the credit card originally used to make the order, and you will receive confirmation that your credit memo has been created and processed via e-mail.
Typically, refunds will post to your credit card’s activity report within 3-7 business days; although this time frame may vary depending on the specific card provider’s policy.
You as the customer will be responsible for the payment of any additional shipping charges, so long as the instance in question is not a result of company error (i.e. if you received the wrong item after purchase). Any additional shipping costs are non-refundable.
If you feel your item(s) qualify for a return and refund of your costs, please e-mail us at firstname.lastname@example.org with your order number and we will provide you with instructions for the return within one business day.