When we say ‘Get the Best…Get Buck Naked!’ We mean it. Our products are the best, and we stand behind them 100% with our hassle-free Warranty Service Program. If your device doesn’t work, we’ll make it right, guaranteed!
What does my warranty cover?
All Buck Naked eCigs and any accessories found to be defective as a result of manufacturer error. All of our battery units are covered for a period of 6-months from the original date of purchase, and all refill tanks are covered for a period of 3-months.
What isn't covered?
The Buck Naked Warranty Service does not cover against normal wear and tear by the user; opened/used eLiquid samples; damages caused by intentional or accidental dropping, or submerging in liquid; improper cleaning or neglect; lost or stolen parts; or any other damage that is not a result of defective materials or workmanship.
What will void my warranty?
Damages caused by use of Buck Naked products with any unlicensed item or any accessory not approved for usage with Buck Naked eCigs; or damages and defects that result from usage of the product for illegal purposes.
The Buck Naked Warranty Service is NON-TRANSFERABLE
How Do I File A Warranty Claim?
If you feel that your product qualifies for warranty servicing, please proceed to the Electronic Warranty Claim Form below. There you will be able to fill out the claim form, list a detailed description of the issue(s) you are experiencing, and upload a copy of your dated proof of purchase or original sales receipt.
Then we’ll take it from there!
For more details, please review the warranty page in your instruction manual.